Warranties and Certifications
Effective September 1st, 2018
Produits Neptune Quality
This logo certifies that your product has been inspected and tested by our specialists and that it is compliant with our high Produits Neptune quality standards.
ETL Certification
Our products and their components have received ETL certification, which attests to their quality and reliability.
UPC Certification
IAPMO: All our porcelain products have received UPC certification.
WaterSense Certification
Our toilets have received WaterSense certification, meaning they've been labeled as water-efficient products.
Ecoresponsible Certification
Our products have been certified ECORESPONSIBLE, recognizing Produits Neptune's initiatives towards limiting its environmental footprint.
Warranty
Every Produits Neptune product meets the highest quality standards. Please read the installation manual and warranty terms before starting any work. Our warranty covers parts and labor for repairs only, not additional costs for replacing defective products.
Warranties
Bathtubs and Showers
Acrylic Shell: Produits Neptune guarantees defect-free acrylic units for a lifetime from the date of purchase by the owner/user, contractor, or builder from an authorized dealer.
Options
Chromatherapy, neck pillows, handles, and other options. Limited 5-year warranty against manufacturing defects for all parts.
Doors
Limited 10-year warranty against manufacturing defects, including the wheel covers parts other than gaskets, magnets & installation hardware, which have a 1-year warranty against manufacturing defects. 1-year warranty on glass breakage and on the Easy-Clean.
Toilet Warranties
Porcelain
Limited 5-year warranty against manufacturing defects.
Toilet Parts
Limited 5-year warranty against manufacturing defects for parts inside the tank; Limited 1-year warranty for installation hardware.
Toilet Seats
Limited one-year warranty against manufacturing defects.
Sink and Drain Warranties
Glue up Tile
Produits Neptune guarantees the individual glue-up tile against manufacturing defects for ten (10) years. Discoloration* from ultraviolet (UV) or sunlight is covered by a warranty for five (5) years.
Sinks
Limited one-year warranty against manufacturing defects.
Drains
Limited 2-years warranty against manufacturing defects on all parts including cartridges.
Drains Chrome Finish
Limited 2-years warranty for chrome finish.
Drain Parts
Limited 1-year warranty against manufacturing defects.