Warranties and Certifications
Effective April 1st, 2024
Produits Neptune Quality
Your product has been inspected and tested by our specialists to ensure compliance with Produits Neptune high quality standards.
ICC-ES Or IAPMO Certification
Our products and their components have received ICC-ES or IAPMO certification, which attests to their quality and reliability.
UPC Certification
IAPMO: All our porcelain products have received UPC certification.
WaterSense Certification
Our toilets have received WaterSense certification.
Ecoresponsible Certification
Our products are certified ECORESPONSIBLE, recognizing Produits Neptune’s initiatives towards limiting its environmental footprint.
Warranties
Systems
Limited 10-year warranty (parts and labor) against manufacturing defects; jets, pipes, fittings, electronic control pads, pumps, inline heaters, blowers, black box, remote controls, wiring, etc. and leaks related to manufacturing defects. Limited 5-year warranty against manufacturing defects related to colored jet trims inside the bathtub.
Options
Chromatherapy, neck pillows, handles, and other options. Limited 5-year warranty against manufacturing defects for all parts.
Doors
Limited 10-year warranty against manufacturing defects, including wheel covers, gaskets, magnets, installation hardware, and other parts. 10-year warranty on glass breakage and easyclean.
Bathtubs & Showers
Acrylic Shell
Produits Neptune guarantees that acrylic units are free of any defects in materials and workmanship under normal use and service for a period of twenty-five (25) years starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.
Solid Surface
Produits Neptune guarantees that solid surface units are free of any defects in materials and workmanship under normal use and service for a period of ten (10) years starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.
Copper
Produits Neptune guarantees that copper units are free of any defects in materials and workmanship under normal use and service for a period of ten (10) years starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.
Shower Bases
Engineered Stone
Produits Neptune guarantees that engineered stone units are free of any defects in materials and workmanship under normal use and service for a period of ten (10) years starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.
Toilet Warranties
Porcelain
Limited 5-year warranty against manufacturing defects.
Toilet Parts
Limited 5-year warranty against manufacturing defects for parts inside the tank; Limited 1-year warranty for installation hardware.
Toilet Seats
Limited one-year warranty against manufacturing defects.
Sink and Consoles
Ceramic
Produits Neptune guarantees that ceramic sink and console units are free of any defects in materials and workmanship under normal use and service for a period of five (5) years starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.
Acrylic
Produits Neptune guarantees that acrylic sink units are free of any defects in materials and workmanship under normal use and service for a period of five (5) years starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.
Drains
Limited two-year warranty against manufacturing defects on all parts and chrome finish when ordered with the unit. Limited 1-year warranty against manufacturing defects on all parts and chrome finish when ordered as an accessory.
Parts
Limited 1-year warranty against manufacturing defects.
Entrepreneur Series
Produits Neptune Entrepreneur warrants to the original purchaser and consumer that its products will be free from defects in material or workmanship when properly installed, pursuant to Produits Neptune Entrepreneur installation instructions for the units and their respective warranty periods. Each Produits Neptune Entrepreneur product has been subjected to rigorous quality controls and we guarantee that it conforms to the highest quality standards. In order to ensure a trouble-free installation, we strongly recommend that you read the installation manual and our warranty terms joined with the product carefully before beginning any work. Our warranty covers parts and labor for repairs. Additional costs related to defective product replacement are not covered.
Bathtubs & Showers
Acrylic Shell: Produits Neptune Entrepreneur guarantees that acrylic units are free of any defects in materials and workmanship under normal use and service for a period of twenty-five (25) years starting from the initial date of purchase by the owner/user, contractor, or builder from an authorized dealer.
Systems
Limited 5-year warranty parts and labor against manufacturing defects (jets, pipes, control, pumps, water heater, blowers, wiring, etc.) and leaks related to manufacturing defects. Limited 5-year warranty against manufacturing defects related to colored jet trims inside the bathtub.
Options
General: Neck pillows, handles and other options. Limited 5-year warranty against manufacturing defects for all parts.
Doors
Limited 10-year warranty against manufacturing defects, including wheel covers, gaskets, magnets, installation hardware, and other parts. 10-year warranty on glass breakage and easyclean.
Drains
Limited lifetime warranty against manufacturing defects on all parts and chrome finish.
Parts
Limited 1-year warranty against manufacturing defects.